After the Ministry of Railways got flooded with the passengers’ complaints about poor food quality and the inflated prices of the same, the ministry tweeted the official rate list of the food items on its Twitter account. It also asked people to lodge a complaint if they felt that they were being overcharged for any food item or beverages.
“Know the rate list of @IRCATERING in case of any discrepancies must reported to @RailMinIndia: We work for you 24×7 (sic),” the tweet said.
The passengers, who travel by railways, often complained about the quality of food and catering services provided by the private vendors. There were a lot of complaints by the passengers of being cheated by Indian Railway Catering and Tourism Corporation (IRCTC). Various passengers lodged their complaints to the department of IRCTC and even took to twitter to expose the errant railway contractors.
As per the rules, the assigned railway contractors are expected to sell food items at the rates specified by IRCTC, which are supposed to be mentioned on the menu cards. In October 2015, the railway minister Suresh Prabhu had ordered a review of all the catering contracts. He had also asked for a list of the blacklisted contractors involved in unfair and corrupt practices. This year in February, Prabhu announced a new catering policy, under which the food production and distribution functions were separated, in an attempt to ensure the service of healthy and hygienic food in the trains.
With the initiation of this new policy, the Indian Railways is trying to engage the established hoteliers to build base kitchens at major stations, under public-private partnership model. The IRCTC, which was incorporated in September 1999, will be responsible for the distribution of food.
The new policy imports the significance of promoting e-catering service, which provides the passengers with an option of booking meals online. While 40 railway stations have already been covered under the e-catering services so far, other stations will start providing e-catering services in coming months.
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— Ministry of Railways (@RailMinIndia) March 21, 2017
— Ministry of Railways (@RailMinIndia) February 17, 2017